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首页> 外文期刊>World Journal of Preventive Medicine >Patient Perception on Service Quality Improvement among Public and Private Healthcare Providers in Nigeria and Malaysia
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Patient Perception on Service Quality Improvement among Public and Private Healthcare Providers in Nigeria and Malaysia

机译：尼日利亚和马来西亚的公共和私人医疗保健提供者对服务质量改善的患者感知

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Several researches were conducted to test the level of patient’s satisfaction with the services of the clinics with results signifying high level of dissatisfaction. The areas of concern include fake drugs, long period of waiting to see medical personnel and over blotted crowd on the queue waiting for the same purpose. Patients search for better treatment from reception to final departure from the clinics are seriously being complain of and form part of the reform objective. This research investigated the level of satisfaction of the Nigerian and Malaysian patients with the services rendered by the public and private clinics operating in the country after the reform in NHS. The areas covered by this research include genuine drugs (quality of service), less waiting time (Patient value) and better treatment (patients satisfaction) in the clinics. The total sample for this research is 750, for the initial quantitative and 12 participants for Nominal Group Technique (NGT) conducted to revalidates the previous data. Stratified random sample was used, and the analysis was conducted using regression with Difference in Difference model. SPSS version 16 serves as the analysis software. The results shows 62.5% genuine drugs, less waiting time, and better treatment in Malaysia better than Nigerian with 28.5%. The results of the overall satisfaction and improvement registered after the reform shows 1.5% genuine drugs, 3.1% reduction in queuing or waiting time to receive treatments in the private clinics more than in public, 5.4% better treatment in the privates more than in the public clinics. The conclusion suggests more time for the reform to records its needed results. The NGT results supported most of the results of the previous data as can be seen in the results of both the relative weight and absolute and ranking by the NGT analysis [Table 1]. Both the result of NGT and that of regression model suggested that more stringent control measures should be put in place to supervised the operations of the public clinics especially not-for-profit public clinics and private for profit to regularized some sharp practices that blocked the recording of the needed success in the reform considering the low percentage success recorded. The whole programme need to be patient centered not profit centered as it seems to be presently.
机译：进行了数项研究，以检验患者对诊所服务的满意度，结果表明患者非常不满意。令人关注的领域包括假药，长时间等待医务人员以及排队等候相同目的的人群过多。从接待处到最终离开诊所寻求更好治疗的患者受到了严重的抱怨，并成为改革目标的一部分。这项研究调查了NHS改革后，尼日利亚和马来西亚患者对在该国运营的公共和私人诊所提供的服务的满意度。这项研究涵盖的领域包括纯正药品（服务质量），更少的等待时间（患者价值）和更好的治疗（患者满意度）。该研究的总样本为750，用于初始定量分析，共有12名参与者参加了名义组技术（NGT）来重新验证先前的数据。使用分层的随机样本，并使用差异差模型进行回归分析。 SPSS版本16用作分析软件。结果显示，与尼日利亚的28.5％相比，马来西亚的真正药物占62.5％，等待时间更少，而且治疗效果更好。改革后获得的总体满意度和改善结果显示，真正药品的使用率为1.5％，在私人诊所接受治疗的排队或等待时间比在公共场所减少了3.1％，在私人诊所接受的治疗比公共场所要好5.4％诊所。结论表明改革需要更多时间来记录其所需的结果。 NGT结果支持了先前数据的大多数结果，可以从NGT分析的相对权重，绝对值和排名结果中看出[表1]。 NGT的结果和回归模型的结果均表明，应采取更严格的控制措施来监督公立诊所的运营，尤其是非营利性公立诊所和私人营利性组织，以规范一些严厉的做法来阻止录音考虑到所记录的成功率很低，因此需要在改革中取得成功。整个计划需要以患者为中心，而不是以目前的利益为中心。

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