When you send an email, you are trying to communicate something to the recipient(s).Once your email leaves your outbox and arrives in the recipient’s inbox, it becomes their email. It no longer matters what you meant to write, only what the recipient actually reads. You thus need to look at your email messages from the recipient’s perspective. If that person finds your message confusing, annoying, frustrating, embarrassing or just a waste of their time, your effort at communication failed, at least to some extent. And that can have real consequences. Therefore, before hitting the SEND button, try to look at your email with the eyes of the recipient.
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