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Public Access to the Internet and Social Change: An experience in Colombia, between silence and hope

机译：公众访问互联网与社会变革：在哥伦比亚的沉寂与希望之间的体验

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The use of information and communication technologies (ICT) can contribute to community development. Public access venues such as telecentres, public libraries and cybercafés make ICT more broadly available, extending the benefits of ICT to underserved sectors of the population. Development is seen as a process of empowerment of marginalized communities to transform their immediate reality and improve their quality of life. This paper presents a case study of public access venues in the small municipality of Carmen de Bolívar, a small town in Northern Colombia. This municipality has a strong tradition of community organization for social development, and a long history of violence that have shaped its social fabric. The case study assesses the contribution of public access to ICT for community development, capitalizing on the region’s experience with community organization. This study found that the introduction of public access to ICT may not have contributed significantly to community development. Venues that provide public Internet access are mostly used for personal social networking (e.g., Facebook) and to access pornography. To a much smaller degree, public access ICT is also used for homework by schoolchildren and for online banking and government transactions by adults. The absence of community development activities is especially surprising given the relative strength of the community organizations that have worked on communication activities in this region during the last decade. This vacuum may be a consequence of the violence suffered by the inhabitants of the region in its recent history, or of the preference for private access to computers and Internet at home or at work for community development purposes. We conclude that public access to ICT alone does not necessarily contribute to community development, especially if the political environment is not conducive or if there are no strong social organizations in the community.
机译：信息和通信技术（ICT）的使用可以促进社区发展。电信中心，公共图书馆和网吧等公共场所使ICT的使用范围更加广泛，从而将ICT的好处扩展到了服务水平较低的人群。发展被视为赋予边缘化社区权力以改变其现实状况并改善其生活质量的过程。本文以哥伦比亚北部一个小镇卡门·德·玻利瓦尔的小城市公共交通场所为例。这个自治市有着悠久的社区组织以促进社会发展的传统，悠久的暴力历史也影响了其社会结构。该案例研究利用该地区在社区组织方面的经验，评估了公众使用ICT对社区发展的贡献。这项研究发现，引入公众使用信息通信技术可能未对社区发展做出重大贡献。提供公共互联网访问的场所主要用于个人社交网络（例如Facebook）和访问色情内容。在较小程度上，公共接入ICT也被用于学童的家庭作业以及成年人的在线银行业务和政府交易。鉴于过去十年来在该地区开展交流活动的社区组织的相对实力，缺乏社区发展活动尤其令人惊讶。这种真空可能是由于该地区居民在最近的历史中遭受的暴力侵害，或者是出于个人的喜好，他们倾向于在家中或在工作中为社区发展目的而私人使用计算机和互联网。我们得出的结论是，仅公众获得ICT并不一定有助于社区发展，尤其是在政治环境不利或社区中没有强大的社会组织的情况下。

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