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首页> 外文期刊>Journal of Nursing Education and Practice >Undergraduate nursing students’ perceptions of educational service quality at Alexandria University, Egypt
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Undergraduate nursing students’ perceptions of educational service quality at Alexandria University, Egypt

机译：埃及亚历山大大学的本科护生对教育服务质量的看法

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摘要

This study investigated nursing students’ perceptions towards educational service quality provided by specialty departments at the Faculty of Nursing, Alexandria University. It also identified barriers and offers recommendations for improvement. A cross-sectional descriptive design was carried out utilizing a SERVPERF-based survey developed by Cronin and Taylor (1992) to measure students’ perceptions towards educational service quality. The participants’ responses to the reliability dimension (75.5 ± SD 12.7) were the highest scoring, while participants’ perceptions to the tangibles dimension were the lowest (61.0 ± SD 17.5). Further, students’ opinions regarding barriers to quality services were related to “limited time for study” and “inadequate equipment for clinical training”. Responses to positive factors affecting the quality of services were “accuracy of work”, “effective communication”, and “gaining new knowledge”, as perceived by students. The highest perceived service quality dimension among students was reliability followed by assurance, empathy, responsiveness, and tangibles. Moreover, the majority of students expressed that the Faculty of Nursing gave them prestige in the community, they were happy to study nursing, and they would not study in another higher educational institution even if they had an opportunity to do so.
机译：这项研究调查了亚历山大大学护理系专业部门提供的护理学生对教育服务质量的看法。它还确定了障碍并提出了改进建议。横断面描述性设计是利用Cronin和Taylor（1992）开发的基于SERVPERF的调查进行的，旨在测量学生对教育服务质量的看法。参与者对可靠性维度的回应（75.5±SD 12.7）得分最高，而参与者对有形维度的看法则最低（61.0±SD 17.5）。此外，学生对优质服务障碍的看法与“学习时间有限”和“临床培训设备不足”有关。学生认为，对影响服务质量的积极因素的回应是“工作准确性”，“有效沟通”和“获得新知识”。在学生中，最高的感知服务质量维度是可靠性，其次是保证，同理心，响应能力和实物。此外，大多数学生表示，护理学院使他们在社区中享有声望，他们乐于学习护理，即使有机会，他们也不会在其他高等教育机构学习。

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