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Educating nursing students in team conflict communication

机译：在团队冲突沟通中教育护理学生

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Interdisciplinary health care teams are pivotal in creating and organizing the comprehensive care and treatment of patients. Health care teams providing comprehensive services create an integrative approach that focuses on open communication among members. One challenge when communicating in teams is recognizing and understanding the potential for conflict. Awareness of conflict and an understanding of communication behaviors leading to more competent conflict management will create higher quality team performance. Increasing communication competence leads to more cooperative sharing of information and provides the opportunity for practiced decision-making. Understanding the team process can be strengthened by educating future health care workers, especially nursing students. In doing so, nursing students will learn and practice how to manage team conflict. To create an educational curriculum in conflict processes and management, it is necessary to understand conceptions about the conflict process. As a result, curriculum design is based on needs identified from the research. Therefore, the purpose of this study is to examine individual perceptions that current nursing students have about conflict, strategies individuals use for conflict resolution, and what communication strategies are perceived as being competent for health care team conflict resolution. Based in social learning theory, the final outcome is to understand expectations about team conflict behaviors to create a framework to design educational programs in conflict management for nursing programs.
机译：跨学科的医疗团队在创建和组织对患者的全面护理和治疗方面至关重要。提供全面服务的医疗团队创建了一种集中于成员之间开放式沟通的综合方法。团队沟通中的挑战之一是认识和理解潜在的冲突。冲突意识和对沟通行为的理解会导致更胜任的冲突管理，这将提高团队绩效。沟通能力的提高导致信息的更多合作共享，并为实践决策提供了机会。通过培训未来的医护人员，尤其是护生，可以加强对团队过程的了解。这样，护理系学生将学习和练习如何处理团队冲突。要创建有关冲突过程和管理的教育课程，有必要了解有关冲突过程的概念。结果，课程设计是基于研究确定的需求。因此，本研究的目的是检验个人对当前护理专业学生对冲突的理解，个人用于解决冲突的策略以及认为哪些沟通策略可以胜任医疗团队的冲突解决。根据社会学习理论，最终的结果是了解对团队冲突行为的期望，以创建一个框架来设计护理项目冲突管理中的教育程序。

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