...
  • 主题
高级搜索  >
历史搜索 清空历史
首页> 外文期刊>Procedia - Social and Behavioral Sciences >On ICT Services Outsourcing in the Context of Small and Medium Enterprises
【24h】

On ICT Services Outsourcing in the Context of Small and Medium Enterprises

机译：中小企业背景下的信息通信技术服务外包

获取原文
           
页面导航
  • 摘要
  • 著录项
  • 相似文献
  • 相关主题

摘要

Research on outsourcing has been around for several decades. However, its application within small and medium enterprises (SMEs), namely the field of information technology outsourcing (ITO), is still a rather unexplored trail. A need of large-scale investments and unavailability of suitable applications resulted in a situation where large percentage of SMEs does not use advanced ICT services. This consequently lowers their competitiveness. Recent emergence of the Cloud Computing and related Software-as-a-Service concept may change the whole situation. However, absence of methodologies, guidelines, and tools that could help organisations with their IT strategies, outsourcing, and management of its ICT services, together with ad-hoc or unsound decisions might cause major complications in terms of quality, usability, integration, and consequently influence the total cost of the service. Use of high quality ICT services together with its appropriate management can be considered as a cornerstone of effectiveness in the next decade. This paper describes some of the specifics of the SME segment in terms of the information systems and technology. While analysing available outsourcing models in the literature it also p resents an integrated view on IT outsourcing strategies. Mainly, following the sourcing strategies taxonomy the paper describes an original concept for decision-making about outsourcing of ICT services named SOURCER framework. This concept utilises the presented outsourcing strategies, and introduces a methodology and decision-making criteria that will assist end-user organisations with the selection of ICT services in order to maintain and manage a most suitable ICT service portfolio.
机译：关于外包的研究已经有几十年了。但是，它在中小企业（即信息技术外包（ITO）领域）中的应用仍然是一个未开发的尝试。由于需要大量投资和无法提供合适的应用程序，因此导致大量中小企业不使用先进的ICT服务。因此，这降低了它们的竞争力。云计算和相关的软件即服务概念的最新出现可能会改变整体情况。但是，缺少可以帮助组织制定IT战略，外包和管理ICT服务以及临时或不明智的决策的方法，准则和工具，可能会在质量，可用性，集成性以及因此影响了服务的总成本。高质量的ICT服务及其适当的管理方法的使用可以被认为是下一个十年有效性的基石。本文从信息系统和技术的角度描述了SME细分市场的一些细节。在分析文献中可用的外包模型时，它也提出了有关IT外包策略的综合观点。主要地，遵循采购策略分类法，本文描述了有关信息通信技术服务外包的决策的原始概念，即SOURCER框架。该概念利用了提出的外包策略，并引入了一种方法和决策标准，可以帮助最终用户组织选择ICT服务，以维持和管理最合适的ICT服务组合。

著录项

相似文献

  • 外文文献
  • 中文文献
  • 专利
获取原文

客服邮箱：kefu@zhangqiaokeyan.com

京公网安备：11010802029741号 ICP备案号：京ICP备15016152号-6 六维联合信息科技 (北京) 有限公司©版权所有

  • 客服微信

  • 服务号