...
  • 主题
高级搜索  >
历史搜索 清空历史
首页> 外文期刊>Journal of Clinical and Diagnostic Research >Analysis of Patient?s Satisfaction with Phlebotomy Services in NABH Accredited Neuropsychiatric Hospital: An Effective Tool for Improvement EC05-EC08
【24h】

Analysis of Patient?s Satisfaction with Phlebotomy Services in NABH Accredited Neuropsychiatric Hospital: An Effective Tool for Improvement EC05-EC08

机译：在NABH认可的神经精神病医院对患者的放血服务满意度进行分析：改善EC05-EC08的有效工具

获取原文
           
页面导航
  • 摘要
  • 著录项
  • 相似文献
  • 相关主题

摘要

Introduction: Patient's satisfaction is the need for the hour and one of the most important quality indicators in the laboratory medicine. Due to increasing thrust to provide better health care facilities, patient satisfaction is very important.Aim: To assess the patient?s satisfaction with phlebotomy services in a neuropsychiatric hospital by a structured questionnaire with grading scale, to identify the problems causing dissatisfactions and to undertake necessary Corrective and Preventative Action (CAPA).Materials and Methods: Total 1200 patients were randomly selected over a period of two months (June and July 2016). A structured self designed questionnaire (feedback form) was devised in both Hindi and English languages containing ten questions with a grading scale to each question and also included suggestions from the users. All the selected patients or their attendants filled up this questionnaire. At the same time, they were also interviewed by phlebotomy staff. A statistical analysis was conducted using SPSS version 16.0 software and Likert scale.Results: A total of 94% of the patients were satisfied with the phlebotomy services. Almost 30.0% patients found the phlebotomy services to be very good, but the majority of them 40.5% found it to be good and another 23.5% found it to be satisfactory while, 4% found the services to be poor and 2% found it to be very poor. The highest rate of satisfaction (4.21) was noted in case of parameter-ease to find collection sample room and lowest rate of satisfaction (3.92) was scored by the parameter-staff?s wearing proper uniform. Depending upon the deficient areas some corrective actions were suggested such as strict compliance of personal protective equipments, regular training to improve technical skill, knowledge and behaviour with emphasis on cleanliness of work area.Conclusion: Even though the overall patient?s satisfaction was high, there were areas which needed our attention such as waiting time for phlebotomy procedure, lack of proper sitting arrangement, techniques of sample collection, knowledge of universal precautions etc. Appropriate corrective and preventive actions were taken to solve the problems. Thereby, feedback proved effective in maintenance and improvement of phlebotomy services.
机译：简介：患者的满意度是对小时的需求，也是实验室医学中最重要的质量指标之一。由于不断努力以提供更好的医疗保健设施，患者的满意度非常重要。目的：通过具有等级量表的结构化问卷来评估患者对神经精神病医院的放血服务的满意度，找出引起不满意的问题并进行应对材料和方法：在两个月内（2016年6月和2016年7月）随机抽取1200名患者。设计了一种结构化的自行设计的问卷（反馈表），使用印地语和英语编写，包含十个问题，每个问题的评分等级，还包括用户的建议。所有选定的患者或其护理人员都填写了该调查表。同时，他们还接受了放血手术人员的采访。使用SPSS 16.0版软件和Likert量表进行统计分析。结果：共有94％的患者对放血服务感到满意。几乎30.0％的患者认为静脉切开术服务非常好，但其中40.5％的大多数认为它是好的，另外23.5％的患者认为它是令人满意的，而4％的患者认为服务很差，而2％的患者则认为满意。非常贫穷通过参数轻松找到收集样品室的情况下，最高满意度（4.21）被记录下来，而参数人员穿着适当的制服则获得了最低满意度（3.92）。根据缺陷区域的不同，提出了一些纠正措施，例如严格遵守个人防护设备，定期培训以提高技术技能，知识和行为，并强调工作区域的清洁度。结论：尽管患者的总体满意度很高，有些地方需要我们注意，例如放血手术的等待时间，缺乏适当的就座安排，样本采集技术，普遍的预防措施知识等。已采取适当的纠正和预防措施来解决这些问题。因此，反馈被证明在维持和改善静脉切开术服务方面是有效的。

著录项

相似文献

  • 外文文献
  • 中文文献
  • 专利
获取原文

客服邮箱：kefu@zhangqiaokeyan.com

京公网安备：11010802029741号 ICP备案号：京ICP备15016152号-6 六维联合信息科技 (北京) 有限公司©版权所有

  • 客服微信

  • 服务号