Know Your International User behind the Screen: A Conversation among Chinese Students and Librarians Regarding Virtual Reference Services (VRS)

Xiaojie Duan

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Know Your International User behind the Screen: A Conversation among Chinese Students and Librarians Regarding Virtual Reference Services (VRS)

机译：了解屏幕后面的国际用户：关于虚拟参考服务的中国学生和图书管理员的对话（VRS）

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Librarians need feedback from users to improve library services. On the other hand, users need assistance from librarians in order to gain a better understanding of library services. This paper focuses on how Chinese students use U.S. academic libraries’ virtual reference services (VRS), and how academic librarians use VRS. By collecting data from Chinese students and librarians, this paper hopes to create a better understanding of these two factors in order to improve VRS.

机译：图书馆员需要用户的反馈来改进库服务。另一方面，用户需要借助图书管理员的帮助，以便更好地了解图书馆服务。本文重点介绍中国学生如何使用美国学术图书馆的虚拟参考服务（VRS）以及学术图书馆员如何使用VRS。通过收集来自中国学生和图书馆员的数据，本文希望更好地了解这两个因素以改善VRS。

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《International Journal of Librarianship》 |2019年第2期|共43页
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Xiaojie Duan;
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Chinese StudentsAcademic LibrarianshipVirtual Reference ServicesScholarly Communication;

机译：中国学生思考艺术图书馆员浮动参考系列服务;

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专利

1. Academic Librarians Should Be Sensitive to Language and Cultural Barriers When Providing Reference Service to International Students [J] . Lorie Andrea Kloda Evidence Based Library and Information Practice . 2006,第4期

机译：向国际学生提供参考咨询服务时，高校图书馆馆员应注意语言和文化的障碍
2. On Being a Virtual World Librarian: Experiences in Offering Live Reference Services in a Virtual World [J] . SAMANTHA THOMPSON, Column Editor The Reference Librarian . 2009,第2期

机译：关于成为虚拟世界图书馆员：在虚拟世界中提供实时参考服务的经验
3. Can Student Assistants Effectively Provide Chat Reference Services? Student Transcripts vs. Librarian Transcripts [J] . Vera J. Lux, Linda Rich Internet reference services quarterly . 2016,第3a4期

机译：学生助理可以有效提供聊天参考服务吗？学生成绩单与图书馆员成绩单
4. Balancing factors affecting Virtual Reference Services: Identified from academic Librarians' perspective [C] . You S., DesArmo J., Xiangming Mu, 2014 IEEE/ACM Joint Conference on Digital Libraries . 2014

机译：影响虚拟参考咨询服务的平衡因素：从大学图书馆员的角度确定
5. Friction in computer-mediated communication: An unobtrusive analysis of face threats between librarians and users in the virtual reference context [D] . DeAngelis, Jocelyn A. 2010

机译：计算机介导的通信中的摩擦：虚拟参考语境下图书馆员与用户之间的面部威胁的毫不夸张的分析
6. Brain-Computer Interface Users Speak Up: The Virtual Users Forum at the 2013 International Brain-Computer Interface Meeting [O] . B Peters, G Bieker, SM Heckman, -1

机译：脑机接口用户大声疾呼：2013年国际脑机接口会议上的虚拟用户论坛
7. Academic librarians should be sensitive to language and cultural barriers when providing reference service to international students [O] . Kloda Lorie Andrea 2006

机译：向国际学生提供参考服务时，大学图书馆馆员应该对语言和文化障碍敏感

Know Your International User behind the Screen: A Conversation among Chinese Students and Librarians Regarding Virtual Reference Services (VRS)

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