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Effect of Organizational Ethics On Service Delivery of Employees in The Public Sector: A Nigerian Perspective

机译：组织伦理对公共部门雇员服务交付的影响：尼日利亚观点

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摘要

Organizational ethics is an emerging field in human resources, which focused on the study and practice of the ethical behavior of employees within an organization. The main purpose of this research work is to empirically investigate the influence of organizational ethics on the service delivery level of employees in the National Assembly in Nigeria. The dependent variables employed in this study are integrity, self-discipline and organizational values. The survey research design was adopted. The target population of this study comprises of 885 employees in the committees of the Senate and House of Representatives. Multi-stage sampling technique was adopted and a sample size of 171 employees was used to collect data through a closed-ended questionnaire designed on a Five-Point Likert scale. Multiple regression analysis was employed to analyze data. The study found that there is a significant and positive relationship between organizational ethics dimensions of integrity, self-discipline organizational values on service delivery of employees of the Nigerian National Assembly on the other hand. In line with the findings, it was discovered that integrity and organizational values affect employee performance more than self-discipline. The study recommended that the management of the Nigerian National Assembly Service Commission should implement the National Assembly regulations and Code of Conduct. Nigerian National Assembly Service Commission should ensure that their organizational values are well communicated to all employees in the organization for effective service delivery practices necessary to achieve organizational goals.
机译：组织伦理是人力资源的新兴领域，重点是组织内员工道德行为的研究和实践。本研究工作的主要目的是经验验证组织伦理对尼日利亚国民议会雇员服务交付水平的影响。本研究中使用的依赖变量是诚信，自律和组织价值。采用了调查研究设计。本研究的目标人口包括参议院和代表委员会的885名员工。采用多级采样技术，使用了171名员工的样本大小，用于通过在五分李克特量表上设计的封闭式问卷来收集数据。使用多元回归分析来分析数据。该研究发现，另一方面，诚信的组织伦理维度与尼日利亚国民议会雇员的自律组织价值之间存在显着和积极的关系。符合调查结果，发现完整性和组织价值影响员工表现而不是自律。该研究建议尼日利亚国民议会服务委员会管理应落实国家大会条例和行为准则。尼日利亚国民议会服务委员会应确保其组织价值观良好地通信，以便为实现组织目标所需的有效服务提供行为的所有员工。

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