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首页> 外文期刊>European Journal of Business and Management >Effect Of System Quality and Information Quality on Crisis Management - An Empirical Study on Jordanian Mobile Telecommunications Companies.
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Effect Of System Quality and Information Quality on Crisis Management - An Empirical Study on Jordanian Mobile Telecommunications Companies.

机译：系统质量与信息质量对危机管理的影响 - 对约旦移动电信公司的实证研究。

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摘要

This study attempts to identify the impact of system quality and information quality on crisis management in Jordanian mobile telecommunication companies. A survey method was applied through a questionnaire. Zain, Orange and Umniah are Jordanian mobile telecommunications companies that are working in the Hashemite Kingdom of Jordan. A sample of 80 managers participated in this study. The data was analyzed by a descriptive statistics method using the statistical package of social sciences (SPSS). The results showed a strong statistical significant effect of system quality and information quality on crisis management in the targeted telecommunication companies. The study concluded that 85.3 % of the variation in crisis management are explained by both (system quality & information quality) This is an high percentage which illustrates the importance of (system quality & information quality) and their impact on crisis management. The study recommends paying more attention and focus on studying the different factors of quality measurement in information systems and their impact on crisis management.
机译：本研究试图确定系统质量和信息质量对约旦移动电信公司危机管理的影响。通过调查问卷应用调查方法。 Zain，Orange和Umniah是Jordanian Mobile Contecommunications公司，该公司正在举办约旦哈希米特王国。 80名经理的样本参与了这项研究。通过使用社会科学统计包（SPSS）的描述性统计方法分析数据。结果表明，有针对性电信公司危机管理的系统质量和信息质量的强烈统计显着效果。该研究得出结论，危机管理的85.3％的变化（系统质量和信息质量）解释了这一百分比，说明了（系统质量和信息质量）的重要性及其对危机管理的影响。该研究建议更多地关注，并专注于研究信息系统中质量测量的不同因素及其对危机管理的影响。

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