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首页> 外文期刊>Safety and Health at Work >Taking a Closer Look at Bus Driver Emotional Exhaustion and Well-Being: Evidence from Taiwanese Urban Bus Drivers
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Taking a Closer Look at Bus Driver Emotional Exhaustion and Well-Being: Evidence from Taiwanese Urban Bus Drivers

机译：仔细看看公交车司机情绪疲惫和福祉：来自台湾城市公交车司机的证据

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Background Urban bus drivers work under conditions that are among the most demanding, stressful, and unhealthy with higher rates of mortality and morbidity as well as absenteeism and turnover. Methods Drawing on the job demand-resource model, this study investigates the impacts of job characteristics on emotional exhaustion and the effects of emotional exhaustion on job outcomes (including job satisfaction, life satisfaction, organizational commitment, and turnover intention) in the context of bus drivers. Results Using self-reported survey data collected from a sample of 320 Taiwanese urban bus drivers, results reveal that role overload and work-family conflict (as job demand factors) positively relate to emotional exhaustion, and organizational support (as a job resource factor) is negatively associated with emotional exhaustion. Emotional exhaustion has negative effects on both job satisfaction and organizational commitment. Job satisfaction positively leads to life satisfaction, whereas organizational commitment negatively relates to turnover intention. Conclusion This study concludes that role overload and work-family conflict as two stressors related to job demands and organizational support as the job resource factor to affect emotional exhaustion which further influence well-being in bus driver context. The moderating effects of both extraversion and neuroticism on the relationship between job demands and emotional exhaustion are evident.
机译：背景技术城市公交车司机在最苛刻，压力和不健康之中的条件下工作，具有更高的死亡率和发病率以及缺勤和营业额。方法绘制作业需求资源模型，本研究调查了在公共汽车背景下调查了工作特征对情绪耗尽的影响和情绪耗尽的情绪耗尽（包括工作满意度，生活满意度，组织承诺和营业额）的影响司机。结果采用从320台城市公交车司机的样本中收集的自我报告的调查数据，结果表明，角色过载和工作 - 家庭冲突（作为工作需求因素）正面涉及情绪疲惫，组织支持（作为工作资源因素）与情绪疲惫负相关。情绪疲惫对工作满意度和组织承诺产生负面影响。工作满意度积极地导致生活满意度，而组织承诺则涉及营业额。结论这项研究结论，该角色过载与工作 - 家庭冲突为与工作需求和组织支助有关的两个压力因素，以影响情绪资源因素，以影响进一步影响公交车司机背景下的幸福感。途径和神经质的调节效应对工作需求和情绪疲惫之间的关系是显而易见的。

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