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首页> 外文期刊>Mayo Clinic Proceedings: Innovations, Quality & Outcomes >Physician Satisfaction With Telemedicine During the COVID-19 Pandemic: The Mayo Clinic Florida Experience
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Physician Satisfaction With Telemedicine During the COVID-19 Pandemic: The Mayo Clinic Florida Experience

机译：在Covid-19大流行期间与远程医疗的医生满意度：梅奥诊所佛罗里达体验

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Objective To evaluate physician perceptions and attitudes toward telemedicine use at a tertiary care academic institution in northeast Florida during the coronavirus disease 2019 pandemic. Patients and Methods An anonymous 38-question cross-sectional survey was developed using Qualtrics survey software (Qualtrics) and e-mailed to all staff physicians from all specialty disciplines at Mayo Clinic in Florida. The survey was open from August 17, 2020, through September 1, 2020. Collected data included general demographic characteristics and employment information, attitude and experience with telemedicine use before and during the coronavirus disease 2019 pandemic, perception of patients’ experience, and the effect of telemedicine on burnout. Results The survey was distributed to 529 eligible physicians at our institution, with 103 physicians responding (20%). The distribution of specialties was 22% primary care specialties, 41% other internal medicine subspecialties, and 18% surgical specialties. Collectively, 63% found comparable quality of care when provided virtually (vs in-person) whereas 80% perceived telemedicine as cost-effective. A total of 76% of physicians felt that telemedicine increased flexibility and control over patient care activities, with 36% reporting improved work-life balance and 30% reporting improved burnout symptoms. Overall, 42% preferred using telemedicine over in-person visits when possible. Conclusion Physicians generally had positive attitudes regarding the adoption of telemedicine and perceived that the quality of health care delivery as generally comparable to in-person care. Future studies are needed to explore attitudes regarding telemedicine after the pandemic and how this virtual technology may be further used to improve physicians’ professional and personal well-being.
机译：目的在2019年冠状病毒疾病中评估佛罗里达州东北三级护理学术机构的医生看法和对远程医学院使用的态度。患者和方法使用质量调查软件（高质量）开发了匿名38号问题横断面调查，并通过电子邮件发送给佛罗里达州梅奥诊所的所有专业学科的所有员工。该调查从2020年8月17日开放，到2020年9月1日。收集的数据包括一般人口统计特征和就业信息，在冠状病病毒疾病之前和期间的远程医疗用途的态度和经验2019大流行，对患者经验的感知以及患者的经验以及效果远程医疗在倦怠上。结果调查分发给我们机构的529个合格的医师，103名医生响应（20％）。专业的分布是22％的初级保健专业，其他41％的内部医学亚专业，18％的手术专业。总的来说，63％的人发现了几乎（vs-person），而80％被认为的远程医疗是具有成本效益的80％。总共76％的医生认为远程医疗增加了灵活性和对患者护理活动的灵活性和控制，有36％的报告改善的工作生活平衡和30％的报告改善了倦怠症状。总体而言，42％优先使用远程医疗在可能的访问中使用。结论医生普遍认为关于远程医疗的积极态度，并认为医疗保健递送质量通常与亲人护理相比。未来的研究需要在大流行后探索关于远程医疗的态度以及如何进一步用于改善医生的专业和个人福祉。

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