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Experiences of language barriers by homoeopathy student interns providing health services at the University of Johannesburg

机译:顺势疗法学生实习生在约翰内斯堡大学提供健康服务的语言障碍的经验

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Background:South Africa is a multilingual society, and therefore, the likelihood of healthcare providers (HCPs), including students training to be HCPs, encountering language barriers with patients is high.Aim:To explore and describe the experiences of homoeopathy student interns regarding language barriers in the delivery of health services and to provide guidance towards overcoming language barriers in homoeopathic practice at the University of Johannesburg (UJ).Setting:The interviews and focus group discussions were conducted in English and at a private location that was convenient for the participants in Johannesburg, Gauteng.Methods:This qualitative study used a phenomenological approach. Ten individual interviews were conducted with registered homoeopathy student interns (HSIs) from the UJ. The central question: 'What has your experience been regarding language barriers between you and your patients at the UJ Homoeopathy clinics?' was asked and responses were recorded and transcribed for later analysis. The interview results were presented to a focus group for discussion to validate findings that arose from the analysis and to provide an opportunity to add any insight, comment or recommendations that were not expressed in individual interviews and verification of emergent themes.Results:Participants described how language barriers create challenges in understanding between patients and HSIs. Descriptions of the experiences of the intrapersonal and interpersonal effects that are associated with language barriers were provided. Participants also described the influence of language barriers on the various aspects of the health service process. Finally, participants described the mitigation of language barriers through various strategies.Conclusion:Participants reported their experiences of language barriers as challenging. Language barriers were found to adversely affect the various aspects of the health service process as well as the practitioner's personal feelings and the patient-practitioner relationship. Language acquisition and awareness modules introduced early on in the syllabus is a proposed solution to the mitigation of language barriers.? 2021. The Authors.
机译:背景:南非是一个多语种社会,因此,医疗保健提供者(HCP)的可能性,包括学生培训为HCP,遇到与患者的语言障碍是HIGH.aim:探索并描述语言的同源实类实习生的经验在卫生服务提供的障碍和为约翰内斯堡大学(UJ)提供指导克服语言障碍的指导.Setting:采访和焦点小组讨论是用英语和私人位置进行的,方便参与者在Johannesburg,Gauteng.methods:这种定性研究使用了一种现象学方法。来自UJ的注册顺势疗法学生实习生(HSIS)进行了十个个人访谈。核心问题:“您在UJ顺势疗法诊所和您的患者之间的语言障碍是什么?”被问及并记录回复并转录以供以后分析。面试结果呈现给焦点小组,以便讨论验证从分析中出现的调查结果,并提供在个人访谈和核查中添加任何洞察力,评论或建议的机会,并核查紧急主题。结果:参与者描述了如何语言障碍在患者和HSIS之间产生挑战。提供了与语言障碍相关的内部和人际效应的描述。参与者还描述了语言障碍对健康服务过程的各个方面的影响。最后,参与者通过各种策略描述了语言障碍的缓解。结论:参与者将他们对语言障碍的经历视为具有挑战性。发现语言障碍对健康服务过程的各个方面产生不利影响,以及从业者的个人情感和患者 - 从业者的关系。在教学大纲早期推出的语言习得和意识模块是一个提出的语言障碍的解决方案。 2021.作者。

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