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Improving decision-making effectiveness in crisis situations: developing intuitive expertise at the workplace

机译:提高危机情况下的决策效果:在工作场所发展直观的专业知识

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摘要

Professionals within safety critical domains such as fire rescue services, ambulance, military, intensive care units, police and law enforcement, mining and nuclear sectors are often tasked with managing complex incidents that challenge their very own expertise and decision-making skills. The nature of these work domains is such that decision-makers are required to make sense of, and integrate, multiple informational and environmental cues, often under conditions of uncertainty, high stakes and time-pressure. One notable feature of managing complex crises is the notion that pre-defined solutions rarely exist, hence developing a successful response strategy may sometimes be seen to contradict the standard operational procedures (SOPs) guiding these work domains. Crisis responders are therefore expected to approach complex tasks in more flexible and creative ways. This sort of flexibility and creativity has been regarded as a key feature of intuition (Table 1).
机译:防火救援服务,救护车,军事,重症监护单位,警察和执法,采矿和核部门等安全关键域中的专业人士通常是经营复杂的事件,这些事件挑战自己的专业知识和决策技能。 这些工作领域的性质是使决策者需要在不确定,高赌注和时间压力的条件下发出和整合多个信息和环境提示。 管理复杂危机的一个值得注意的特征是预定定义解决方案很少存在的概念,因此有时可能会看到成功的响应策略,以与引导这些工作域的标准操作程序(SOP)相矛盾。 因此,预计危机响应者将以更灵活和创造性的方式方法接近复杂的任务。 这种灵活性和创造力被认为是直觉的关键特征(表1)。

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