In a survey of India two years ago, this newspaper wrote about OfficeTiger, an outsourcing firm with most of its operations in Chennai. At the time it had a staff of about 1,500. What has happened to the company since then is also the story of the successful parts of India's bpo industry, OfficeTiger has expanded hugely, to about 6,000 staff now, and broadened the range of services it offers clients. It has attracted investment from private-equity firms, made acquisitions and expanded internationally, with operations in Sri Lanka and the Philippines as well as Britain and America. Most recently it has itself been bought, by rr Donnelley, an American printing giant, and is in the process of absorbing the outsourcing business of another Donnelley subsidiary, Astron.
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