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Learning the hard way? Issues in the adoption of new technology in small technology oriented firms

机译：学习困难的方法？面向小型技术的公司采用新技术的问题

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Purpose – The purpose of this paper is to explore, though a survey and two short case studies, the issues smaller firms face with the adoption of new technologies. Design/methodology/approach – A survey of the pressures to adopt new technologies and the existence of specialist technology skills was conducted of small ICT oriented firms in the West Midlands region of the UK. This provides background context for short case studies of two firms and the issues they faced with the adoption of new technologies. Findings – Pressure to adopt new technologies largely emanated from within the small firms surveyed. Those firms with IT educated owner-manager were perhaps better able to evaluate and respond to that pressure. This is further illustrated in the case studies which show what can happen where an owner-manager is or is not willing to listen, learn and provide appropriate resources to ensure the smooth adoption and implementation of new technologies. Research limitations/implications – While a range of factors and their effect on the adoption of new technologies have been considered, this is often not in the context of smaller firms where owners/owner-managers can play a critical decisional role. This study shows the effect of the way in which owners/owner-managers behaviour can affect the adoption of new technologies. Practical implications – The study indicates that although ICT-oriented firms could be expected to understand the importance of new technologies this is not necessarily the case. Originality/value – This is a study of the issues associated with adopting new technologies in ICT-oriented small firms, where barriers such as capacity and readiness would be thought not to exist.
机译：目的–本文的目的是通过一项调查和两个简短的案例研究，探讨小型企业在采用新技术时所面临的问题。设计/方法/方法–在英国西米德兰兹郡，对以ICT为导向的小型公司进行了一项调查，研究了采用新技术的压力以及专业技术技能的存在。这为两家公司的简短案例研究以及他们在采用新技术时面临的问题提供了背景。调查结果–接受新技术的压力很大程度上来自于受访的小公司。那些受过IT教育的业主经理的公司也许能够更好地评估和应对这种压力。案例研究进一步说明了这一点，该案例显示了所有者经理愿意或不愿意倾听，学习并提供适当资源以确保新技术的顺利采用和实施时会发生什么。研究的局限性/含意-尽管考虑了多种因素及其对采用新技术的影响，但这通常不是在较小的公司中，在这些公司中所有者/所有者-经理可以发挥关键的决策作用。这项研究表明了所有者/所有者-经理行为可以影响采用新技术的方式的影响。实际意义–研究表明，尽管可以期望面向ICT的公司了解新技术的重要性，但事实并非一定如此。原创性/价值–这是一项研究，涉及与面向ICT的小公司采用新技术有关的问题，在这些公司中，认为不存在诸如容量和就绪性等障碍。

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