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Understanding users' continuance intention to use online library resources based on an extended expectation-confirmation model

机译：基于扩展的期望确认模型，了解用户继续使用在线图书馆资源的意图

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摘要

Purpose - This study aims to investigate the factors affecting students' continuance intention to use online library resources (OLRs) in the context of academic libraries. Based on an extended expectation confirmation theory (ECT), the effects of usefulness, confirmation and resource quality on continuance intention to use OLRs were examined. Design/methodology/approach - To empirically test the model, a survey study was conducted. Data were collected from 606 student library users at a large state university in the USA. The collected data were analysed quantitatively to answer seven hypotheses using partial least squares method. Findings - The findings revealed that both usefulness and confirmation had a positive direct and indirect influence on continuance intention. Also, the effect of resource quality on continuance intention was found to be significant. Satisfaction had a mediating effect on the relationship between usefulness, confirmation and resource quality, and continuance intention. Originality/value - This study is one of the first attempts that adopted the ECT to understand students' continuance intention to use OLRs. In addition, the effect of the multiple dimensions of resource quality - accessibility, credibility, coverage, and format - on users' continuance intention to use OLRs was investigated.
机译：目的-这项研究旨在调查影响学生在大学图书馆环境中继续使用在线图书馆资源（OLR）的意愿的因素。基于扩展期望确认理论（ECT），研究了有效性，确认和资源质量对OLR持续使用意图的影响。设计/方法/方法-为了进行模型测试，进行了调查研究。数据来自美国一所大型州立大学的606名学生图书馆用户。使用偏最小二乘法对收集到的数据进行定量分析，以回答七个假设。调查结果-调查结果表明，有用性和确认性对持续意愿有直接和间接的积极影响。同样，发现资源质量对持续意愿的影响也很大。满意度对有用性，确认和资源质量与持续意愿之间的关系具有中介作用。原创性/价值-这项研究是采用ECT理解学生继续使用OLR的最初尝试之一。此外，还研究了资源质量的多个维度（可访问性，可信性，覆盖范围和格式）对用户继续使用OLR的意图的影响。

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