Service quality in the electricity industry: The role of privatization and managerial behavior

Elena Fumagalli; Paola Garrone; Luca Grilli

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Service quality in the electricity industry: The role of privatization and managerial behavior

机译：电力行业的服务质量：私有化和管理行为的作用

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This paper analyzes the relationship between privatization and service quality in the electricity industry, and tests the hypothesis that managerial behavior is a significant intervening factor. The sample includes 31 Italian distributors over the period 1998-2004; their quality performance is represented by continuity of supply, an aspect of quality that is both contractible and regulated. Results of the empirical analysis suggest that the transfer of shareholdings to private investors does not lead to quality degradation. The results also suggest that managerial dominance translates into a reduction in supply quality; this effect is likely to be particularly strong for public-sector utilities.

机译：本文分析了电力行业私有化与服务质量之间的关系，并检验了管理行为是重要干预因素的假设。样本包括1998-2004年期间的31家意大利分销商；他们的质量表现以供应的连续性为代表，质量的一个方面是可收缩的和可调节的。实证分析的结果表明，将股权转让给私人投资者不会导致质量下降。结果还表明，管理上的优势转化为供应质量的下降；对于公共部门的公用事业来说，这种影响可能特别强烈。

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来源
《Energy Policy》 |2007年第12期|p.6212-6224|共13页
作者
Elena Fumagalli; Paola Garrone; Luca Grilli;
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作者单位

Department of Management, Economics and Industrial Engineering, Politecnico di Milano, P. za Leonardo da Vinci 32, 20133 Milan, Italy;

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收录信息美国《科学引文索引》(SCI);美国《工程索引》(EI);
原文格式 PDF
正文语种 eng
中图分类能源与动力工程;
关键词
privatization; managerial behavior; service quality;

机译：私有化;管理行为;服务质量;

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Service quality in the electricity industry: The role of privatization and managerial behavior

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