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Understanding knowledge workers' job performance: a perspective of online and offline communication networks

机译：了解知识工作者的工作表现：在线和离线通信网络的视角

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摘要

Optimal communication networks allow the knowledge workers to get high job performance. As knowledge workers are increasingly relying on the online interaction, it is important to understand how online and offline communication networks respectively enhance job performance. An empirical study is performed using data collected from 103 knowledge workers in a high-tech company. The results show that job performance of knowledge workers is positively influenced by online communication network properties and negatively influenced by offline communication network properties. The positions of knowledge workers within the offline whole communication network negatively moderate the above effects, such that the relationships between job performance and communication network properties are weaker when a knowledge worker occupies a central position. Theoretical contributions and practical implications are discussed.
机译：最佳通信网络允许知识工作者获得高作业性能。由于知识工作者越来越依赖于在线互动，重要的是要了解在线和离线通信网络如何增强作业性能。使用高科技公司中的103名知识工作者收集的数据进行实证研究。结果表明，知识工人的工作表现受到在线通信网络属性的积极影响，受到离线通信网络属性的负面影响。在离线整个通信网络中的知识工作者的位置对上述效果负面缓和，使得当知识工作者占据中心位置时，作业性能和通信网络属性之间的关系是较弱的。讨论了理论贡献和实际意义。

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