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The conundrum of IT management

机译：IT管​​理难题

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摘要

This paper presents a robust argument as to why it can be difficult for chief information officers (ClOs) to generate business value from investments that their organizations make in information technology (IT) with contemporary organizational structures, authority patterns, processes and mindsets. This argument is built on the subtle premise that organizations should not seek to merely manage IT but to manage the delivery of business value through IT. It takes the view that this latter quest is knowledge-based and that the knowledge resources to successfully deliver this value are distributed throughout the organization. Crucially, this knowledge is not located solely within the IT function, presenting a challenge for the CIO for its integration and coordination. With the CIO having little or no jurisdiction over all required knowledge, its deployment will therefore be fragmented. The conundrum of IT management is how to generate value through IT without having access and authority over necessary resources. Research and practitioner implications of this analysis are highlighted.
机译：本文提出了一个强有力的论据，说明首席信息官（ClO）为何很难利用其组织在信息技术（IT）方面的投资来利用其现代的组织结构，权限模式，流程和思维方式来产生业务价值。该论点建立在一个微妙的前提之上，即组织不应寻求仅管理IT，而应管理通过IT交付业务价值。它认为后一种追求是基于知识的，并且成功交付该价值的知识资源分布在整个组织中。至关重要的是，这些知识并不仅仅存在于IT部门内，这对CIO的集成和协调提出了挑战。由于CIO对所有必需的知识几乎没有管辖权，因此其部署将分散。 IT管​​理的难题在于如何通过IT来创造价值，而又没有对必要资源的访问和授权。强调了该分析的研究和实践意义。

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