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An expert advisory system for the ISO 9001 quality system

机译：ISO 9001质量体系的专家咨询系统

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摘要

The ISO 9000 quality management system has been widely accepted and adapted as a national standard by most industrial countries. Despite its high popularity and the urgent demand from customers to implement ISO 9000, some major concerns for those organizations that are seeking registration to ISO 9000 include the expensive cost and the lengthy time to implement. The purpose of this paper is to describe an expert advisory system for ISO 9001 implementation by using an expert system shell called Visual Rules Studio. This expert advisory system integrated the ISO 9001 quality system guidelines and an evaluation approach based on the Malcolm Baldrige National Quality Award (MBNQA) criteria into a knowledge-based expert system. By identifying the critical ISO elements and comparing the company's current quality performance with ISO standards, this advisory system provides assessment results and implementation suggestions to the organization. The advisory system has been validated by a group of quality professionals. The following contains a description of the system and a discussion of the validation results. Limitations of the system and recommendations for future research are also discussed.
机译：ISO 9000质量管理体系已被大多数工业国家广泛接受并改编为国家标准。尽管它非常受欢迎，并且客户迫切要求实施ISO 9000，但是对于那些寻求注册ISO 9000的组织来说，一些主要问题包括昂贵的成本和实施时间长。本文的目的是通过使用称为Visual Rules Studio的专家系统外壳来描述用于ISO 9001实施的专家咨询系统。该专家咨询系统将ISO 9001质量体系指南和基于马尔科姆·鲍德里奇国家质量奖（MBNQA）标准的评估方法集成到了基于知识的专家系统中。通过识别关键的ISO要素并将公司当前的质量绩效与ISO标准进行比较，此咨询系统可为组织提供评估结果和实施建议。该咨询系统已经由一组高质量的专业人员进行了验证。以下内容包含系统说明和验证结果讨论。还讨论了系统的局限性和对未来研究的建议。

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