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Determinants of outsourcing decision for facilities management (FM) services provision

机译:设施管理(FM)服务提供外包决策的决定因素

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Purpose - This paper aims to examine key determinants that influence the decision to outsource facilities management (FM) services. FM is said to be acquiring increasing popularity all over the globe, with several sourcing strategies springing up for FM services provision. Design/methodology/approach - Based on questionnaire survey approach, this paper uses purposive sampling to administer 84 questionnaires to selected bank executives operating in the 21 licensed commercial banks in Nigeria, soliciting their responses about what constitute key determinants of outsourcing decision in the context of FM services provision. In all, 41 responses were received, giving a response rate of 49 per cent. Findings - Supported by empirical evidence, this study established 14 factors as key determinants of outsourcing decision for FM services provision. The top three rated factors were "to improve company's focus", "to make cost transparent" and "to improve stakeholders' satisfaction", while "to restrict own investment in staff', "to retire personnel" and "to play along with trend in privatisation" were the least rated. There was no significant difference in the rankings of the factors by respondents, while most of the highly rated factors exhibited strong correlation with other factors. Research limitations/implications - Due to limited dimension of sample size, more robust techniques such as factor analysis and structural equation modelling could not be used. Originality/value - This paper provides an enhanced understanding of outsourcing decision and basis for further research into decision support models for outsourcing in the context of FM services provision.
机译:目的-本文旨在研究影响决定外包设施管理(FM)服务决策的关键因素。据说FM在全球范围内越来越受欢迎,并且提供FM服务的几种采购策略应运而生。设计/方法/方法-基于问卷调查的方法,本文采用有针对性的抽样方法,向尼日利亚21家持牌商业银行的选定银行高管发放了84份问卷,以征询他们对外包决定中构成外包决定的关键决定因素的回答提供调频服务。总共收到了41份答复,答复率为49%。发现-在经验证据的支持下,本研究确定了14个因素作为FM服务提供外包决策的关键决定因素。评分最高的三个因素是“提高公司关注度”,“使成本透明化”和“提高利益相关者的满意度”,而“限制员工自身投资”,“退休人员”和“顺应潮流”。私有化”中评级最低的。受访者对因素的排名没有显着差异,而大多数高度评价的因素与其他因素表现出很强的相关性。研究的局限/含意-由于样本量有限,更多独创性/价值-本文提供了对外包决策的加深了解,并为进一步研究在FM服务提供背景下外包的决策支持模型提供了基础。

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