Effective warranty administration, says Derek Messulam, vice president of channel sales at Decisiv, starts with an understanding of warranty coverage going into a service event. "Only by having access to consolidated information at the point of service can a fleet capture all of the warranty coverage on its vehicles," he states. "The next critical steps that follow are documenting the item and administering a process for reimbursement from the manufacturer. Without these capabilities, fleets are losing money."
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