When The Temperature In A Staples store in Orlando, Fla. climbs to 76 degrees, Amanda Turack wants to know why. From her computer monitor in Cleveland, Turack, a technician at Honeywell's Novar energy management business, suspects a rooftop air-rnconditioning unit might be on the fritz. She pinpoints the problem in one AC unit remotely-it's loaded with Honeywell diagnostic circuitry that communicates via the Internet to Cleveland-and dispatches a repairman to fix a failed fan motor, ensuring that the unit wont waste electricity and cut Staples' profits.
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