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A meta-synthesis approach to specify components of future banking

机译：元综合方法来指定未来银行业务的组成部分

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Purpose - This paper aims to depict an extensive and cohesive picture of future banking's dimensions and components. Design/methodology/approach - A two-step qualitative approach has been applied. First, an extensive scanning has been carried out to identify megatrends and best practices. Second, applying meta-synthesis analysis, more than 186 up-to-date references were strategically scanned to elicit dimensions and components of future banking. Findings - This research has had twofold findings. The direct and explicit results were the main dimensions of banking in the future: information technology, employees, customers, diversified services, organizational structures and farsightedness. The implicit findings were also remarkable: many entities are thinking about future of banking, mostly in financial technology dimension; the departure from traditional banking has recently been accelerated: and more works need to be done to have a comprehensive map of banking in the future. Research limitations/implications - As the research methodology was based upon a literature review, it lacks covering some hidden or less flashing dimensions such as future business models, merging between banks and other financial or technological firms in advance, the evolution of organizational structures, etc., which would be captured by applying other methods such as expert Delphi panels. Practical implications - Planners in the banking industry can benefit from the direct findings. They may extend the results, customize and prioritize the components to provide a competitive business model in the future market of banking. Originality/value - The novelty of this paper lies in a cohesive representation of future banking dimensions and components, which is created by a systematic methodology and broad literature review.
机译：目的-本文旨在描绘未来银行业的规模和组成部分的广泛而连贯的图景。设计/方法/方法-采用了两步定性方法。首先，已经进行了广泛的扫描，以确定大趋势和最佳实践。其次，运用元综合分析，对186多个最新参考进行了策略性扫描，以得出未来银行业务的规模和组成部分。调查结果-该研究具有双重发现。直接和明确的结果是未来银行业的主要方面：信息技术，员工，客户，多样化的服务，组织结构和远见卓识。隐含的发现也很显着：许多实体都在思考银行业的未来，主要是在金融技术方面。与传统银行业务的背离最近加速了：需要做更多的工作才能在未来拥有全面的银行业务地图。研究的局限性/含义-由于研究方法是基于文献综述的，因此它缺乏涵盖某些隐性或较少闪烁的维度，例如未来的业务模型，银行与其他金融或技术公司之间的预先合并，组织结构的演变等。，可以通过应用其他方法（例如专家级Delphi面板）捕获。实际意义-银行业的计划者可以从直接发现中受益。他们可以扩展结果，自定义组件并确定其优先级，以在未来的银行业市场中提供竞争性的业务模型。原创性/价值-本文的新颖之处在于对未来银行业务规模和组成部分的凝聚表示，它是通过系统的方法论和广泛的文献综述而创建的。

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