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首页> 外文期刊>Frontiers of health services management >'Fix It as Best You Can, and Learn from Your Mistakes': Apology Lessons, Past and Present
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'Fix It as Best You Can, and Learn from Your Mistakes': Apology Lessons, Past and Present

机译：“尽力解决，并从错误中学习”：过去和现在的道歉课程

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"In the moment, you know what the right thing is; just do what your mother taught you to do."-From my address at the annual Medically Induced Trauma Support Services dinner, October 2011 In November of 2009,1 walked into a room to meet the brother of a man who died in our emergency room, a brother who on behalf of his family was vigorously pursuing a resolution in the courts. There was no policy to follow. There was no planning with the legal team or public relations to script the key messages for the meeting. As a new CEO, I had no prior experience to draw from. The words that I spoke came from what my mother had taught me. I said, "I am so sorry for what happened to your brother."
机译：“此刻，您知道正确的事；您母亲所教您的事就做。”-我在2011年10月举行的年度医疗致伤支持服务晚宴上的讲话（2009年11月，1）走进了一个房间遇见了一名在我们急诊室死亡的男子的兄弟，他的兄弟代表家人在法庭上积极寻求解决。没有可遵循的政策。没有与法律团队或公共关系进行计划来编写会议关键信息的计划。作为新任首席执行官，我以前没有经验可借鉴。我讲的话来自妈妈教给我的。我说：“对您兄弟发生的事我感到非常抱歉。”

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