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Creating a Worry-Free Digital Patient Experience

机译:创造无忧的数字患者体验

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摘要

Many organizations these days are prioritizing taking a consumer-first approach to delivering care. What does it take to be successful in this area? 1 Patient portals that are easy to use, work flawlessly and provide support to users 2 Digital systems that allow self-scheduling, choice of visits (in-person or virtual) and quick response times to inquiries, emails, and texts. 3 Integrating patient records from all relevant providers for last 5 to 10 years of patient records. Can you offer examples for how digital patient engagement/ consumer-focused efforts have either been accelerated or stalled by the pandemic? 1 More acceptance/adoption of virtual visits (phone and telehealth) 2 Vaccination scheduling forced on-line self-scheduling 3 Less people are answering the phone.
机译:许多组织这些日子正在优先考虑采取消费者 - 首先提供护理的方法。 在这个领域取得成功需要什么? 1易于使用的患者门户,完美无瑕地工作,为用户提供支持2数字系统,允许自我调度,选择访问(个人或虚拟)和快速响应时间来查询,电子邮件和文本。 3将患者记录从所有相关提供商集成到患者记录的最后5至10年。 您能否为数字患者订婚/消费者的努力提供如何加速或停滞的例子? 1更多验收/采用虚拟访问(电话和远程医疗)2疫苗接种安排强制在线自我调度3减少人员正在接听电话。

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