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DETERMINED TO SERVE

机译:决心服务

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摘要

Caroline MacDonald, group vice president of sales, distribution and business performance, Rosewood Hotel Group, is here to serve. Called to public service, MacDonald was a U.S. Air Force staff sergeant who handled personnel administration in times of peace, and trained to plot nuclear, biological and chemical fallout in times of war. Her altruism combined with psychological and strategic prowess gleaned from the military has fortified her civilian career in hospitality. During the pandemic, her crisis management skillset has proven a true asset for Rosewood and the numerous charities where she volunteers."How do I serve my organization? How do I serve my team? How do I serve our mission as a hospitality company?" asks MacDonald. These onsiderations are integral to her personal ethos and COVID-19's mayhem meant reevaluating her answers - quickly. Rosewood responded swiftly to the disruption by connecting with customers, corporate partners, agents and industry professionals to understand guests' barriers to travel, plus what would pique their interest enough to take a trip. Ever-changing travel restrictions across the globe have been quite challenging, says MacDonald, since each property's location falls under different government regulations. Laws requiring U.S. citizens to be tested before traveling compelled Rosewood to create protocols facilitating this too. They found that personalizing every step of guest interaction reassured travelers that each experience would account for their concerns, and Rosewood pledged that changes would enhance experiences rather than reduce them for the sake of sanitization.
机译:Caroline Macdonald,集团副总裁销售,分销和商业绩效,玫瑰木酒店集团,在这里服务。麦克唐纳呼吁公共服务是美国的美国空军人员警长,在和平时期处理人事管理,并在战争时期训练核,生物和化学辐射。她的利他主义与军队收集的心理和战略实践相结合,使她在酒店的平民事业中强化了。在大流行期间,她的危机管理技能集已经证明了玫瑰木材的真正资产和她志愿者的许多慈善机构。“我如何为我的组织服务?我如何为我的团队服务?如何为招待公司提供我们的使命?”问麦克唐纳。这些onSiderations对她的个人精神,Covid-19的混乱意味着重新评估她的答案 - 快速。 Rosewood通过与客户,企业合作伙伴,代理商和行业专业人员联系来迅速迅速回应,以了解客人对旅行的障碍,以及将其兴趣追求的东西来旅行。麦克唐纳表示,全球的不断变化的旅行限制是非常具有挑战性的,因为每个房产的位置都属于不同的政府法规。要求公民在推动推动的玫瑰木材之前进行测试的法律,以创建促进这一点的协议。他们发现,个性化的每一步都互动保证了每一个经历将占他们的担忧,而玫瑰华承诺的旅行者可以增强经验,而不是为了消毒而减少它们。

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  • 来源
    《Hotels》 |2021年第2期|50-51|共2页
  • 作者

    ALICIA SHEBER;

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