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INDEPENDENT HOTELIER OF THE WORLD EMAnuEl BERGER: The Consummate Host

机译:世界独立酒店经营者EMAnuEl BERGER:完美的主人

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摘要

Being a host is something wonderful." These are the words Emanuel Berger lives by. HOTELS' 2003 Independent Hotelier of the World is not interested in talking about himself nor taking credit for devoting the last 33 years of his life to making the Victoria-Jungfrau Grand Hotel & Spa in Interlaken, Switzerland, one of Europe's truly legendary places to stay. Instead, he prefers to passionately work in the fashion of a classically trained Swiss hotelier―a "front person" who actually likes to see his guests and interact with his staff. "What do we sell?" asks the 62-year-old, impeccably dressed, buttoned-up hotelier. "We sell our emotions. We fulfill dreams. We prepare the stage for our guests' performance. This is something every hotelier must understand."
机译:成为主持人真是太好了。”这些都是伊曼纽尔·伯格(Emanuel Berger)赖以生存的词。HOTELS的2003年世界独立旅馆经营者既无兴趣谈论自己,也无心于将自己毕生的33年奉献给维多利亚-少女峰时期瑞士因特拉肯的Grand Hotel&Spa酒店,是欧洲真正传奇的住宿地,相反,他更喜欢以受过经典培训的瑞士酒店经营者的热情工作-一个“前台人员”,他实际上喜欢见客人并与之互动。他的员工说:“我们卖什么?”这位62岁,衣着无瑕,衣着紧扣的旅馆经营者问道:“我们卖出自己的情感。我们实现梦想。我们为客人的表演做好准备。这是每个酒店经营者都必须理解的东西。”

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