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Applying interpretive structural modeling to analyze the fundamental concepts of the management excellence model guided by the risk-based thinking of ISO 9001: 2015

机译:应用解释结构模型分析了卓越管理模式的基于风险思想的基本概念,以ISO 9001:2015的风险思维为指导

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The purpose of this research is to investigate the contextual relations between the eight fundamental concepts (FCs) of the Management Excellence Model (MEG) and to classify them using the Interpretive Structural Modeling (ISM) methodology, to prioritize the risks associated guided by the risk-based thinking of ISO 9001: 2015. For this, a qualitative research was carried out from a case study in a multinational company which produces cut and folded steel for civil construction. In order to draw up the ISM model proposed, the quality manager of the company studied constructed the contextual relations between the FCs of the MEG. These relations have been reviewed and proven by twelve specialists and researchers. The results suggest that FCs Transformative leadership, Organizational learning and innovation, Adaptability and Guidance by processes have a high power of direction. Thus, the risks associated with them should be prioritized. One of the main benefits of the proposed model is the transformation of the mental model from the FCs of MEG to a visible and structured model which positions the risks and prioritizes them. As a suggestion of future work, the authors suggest that an instrument be created to evaluate how the internal and external customers.
机译:这项研究的目的是探讨管理卓越模型(MEG)和八个基本概念(FCS)之间的上下文关系中使用的解释结构模型(ISM)方法,对相关的风险导向的风险优先级将它们分类ISO 9001为基础的思维:2015年对于这一点,定性研究是在产生剪切和折叠钢民用建筑一家跨国公司从案例研究中进行。为了制定提出的ISM模式,使公司的质量经理研究了构建的MEG的功能界别之间的上下文关系。这些关系进行了审查和十二个专家和研究人员证实。结果表明,功能界别转型领导,组织学习和创新,适应性和指导过程有方向的高功率。因此,与之相关的风险,应优先考虑。其中一个提出的模型的主要好处是从MEG的功能界别的心理模型的哪个位置的风险和他们优先可见和结构化模型的转变。作为今后工作的建议,笔者建议的工具来创建,来评估内部和外部客户。

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