Can most of your managers defuse conflict effectively? If you're like most, the answer is no. In an exclusive B21 poll, nearly half (48%) of HR execs said their managers needed help in this area and 13% admitted their managers were "awful" at handling conflict. That means a little more than one of three thought their managers were "pretty good" at handling conflict. When you consider the way conflict can tear a team apart, you'll no doubt agree these results aren't reassuring.
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