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M-government Services: User Needs And Value

机译：移动政府服务：用户需求和价值

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摘要

It is becoming evident that in order to achieve citizen acceptance and widespread use of m-Government services, the choice of both technology and services should correspond to the real needs of the people. Therefore, mobile services have to be analyzed from the perspective of the m-Government users. The term "user-centricity" has wide interpretation covering different aspects of service "value" which in turn is an object of study of many disciplines. Understanding of the complexities and mechanisms of user value helps to reveal applicable needs and expectations of the users for m-Government services. This paper is thus an attempt to provide a critical review of the theories of value used in social disciplines in respect to their applicability to m-Government services. The paper concentrates on analysis of desired value and corresponding requirements and needs. Methodological approaches to user value research in m-Government are also discussed.
机译：越来越明显的是，为了获得公民的认可并广泛使用移动政府服务，技术和服务的选择都应符合人们的实际需求。因此，必须从移动政府用户的角度分析移动服务。术语“以用户为中心”具有广泛的解释，涵盖了服务“价值”的不同方面，而“价值”又是许多学科的研究对象。了解用户价值的复杂性和机制有助于揭示用户对移动政府服务的适用需求和期望。因此，本文试图就社会学科中使用的价值理论对移动政府服务的适用性进行批判性的评论。本文着重分析期望值以及相应的要求和需求。还讨论了移动政府中用户价值研究的方法论方法。

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