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Team leaders' technology choice in virtual teams

机译：虚拟团队中团队领导者的技术选择

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摘要

Virtual teams face challenges arising from geographical distance, cultural differences, and differing modes of interaction. Team leaders in particular face these challenges because they are primarily responsible for efficient team management. Technology choices made by leaders have become a focus of interest in communication studies, but questions regarding media choice in virtual teams have not been widely studied. This article describes an in-depth, ethnographic exploration of Finnish virtual team leaders who work in natural teams in organizational contexts. The principal goal was to examine their choice of communication technologies in daily work. The results indicate that the choice was based on four factors. First, there are two factors that are person-related: ACCESSIBILITY and SOCIAL DISTANCE. Accessibility refers to people's ease of access through a particular medium, and social distance suggests that the technology selection is based on the social distance between the persons involved. Second, there are two task-related factors: idea sharing and informing. These factors describe team leaders' media selection by the nature of the task at hand. The findings suggest that team leaders' technology choice can be partly explained by traditional media selection theories, but in virtual contexts, accessibility becomes an important determinant of which technology is chosen.
机译：虚拟团队面临着因地理距离，文化差异和互动方式不同而带来的挑战。团队负责人尤其要面对这些挑战，因为他们主要负责高效的团队管理。领导者做出的技术选择已成为传播研究的焦点，但有关虚拟团队中媒体选择的问题尚未得到广泛研究。本文介绍了在组织环境中在自然团队中工作的芬兰虚拟团队负责人的深入民族志探索。主要目标是检查他们在日常工作中对通信技术的选择。结果表明选择是基于四个因素。首先，有两个与人有关的因素：可及性和社会距离。可访问性是指人们通过特定媒体进行访问的便捷性，社交距离表明技术的选择是基于相关人员之间的社交距离。其次，有两个与任务相关的因素：想法共享和告知。这些因素通过手头任务的性质来描述团队领导者的媒体选择。研究结果表明，团队领导者的技术选择可以部分由传统媒体选择理论来解释，但在虚拟环境中，可访问性成为选择哪种技术的重要决定因素。

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