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首页> 外文期刊>IEEE Transactions on Professional Communication >Quality over quantity: a two-step model for reinforcing user feedback in transnational Web-based systems through participatory design
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Quality over quantity: a two-step model for reinforcing user feedback in transnational Web-based systems through participatory design

机译：质量超过数量：通过参与式设计加强基于跨国网络系统中的用户反馈的两步模型

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摘要

As an analysis tool for systems' development, participatory design (PD) is based on the claim that users should be regarded as experts when they enter the design process. However, experience proved that this "expertise" happens in different degrees and that, in a large-scale system, it is hard to find the real experts among a crowd of thousands of users. PD demands a constant interaction between user and designer, and this could be the source of quality feedback to improve the interface. Nevertheless, how can users send good feedback when dealing with a transnational system designed for thousands of clients in different countries? This scenario will be more common in a computerized world in which stand-alone programs are being replaced by Web applications that can be accessed worldwide through a browser. This represents a severe threat to PD's intentions, and in order to survive, this method will have to merge with larger scope research techniques and then-through random sampling that represents the diverse, international body of users-obtain user feedback. Just like in mass communication models, when it is not possible to listen to every spectator and the "letters to the editor" get lost in a big box, quality will yield to quantity in user feedback.
机译：作为系统开发的分析工具，参与式设计（PD）基于要求用户在进入设计过程时应被视为专家。然而，经验证明，这种“专业知识”发生在不同程度，而且，在大规模的系统中，很难在成千上万的用户中找到真正的专家。 PD要求用户和设计者之间的常量交互，这可能是提高接口的质量反馈的源。尽管如此，用户如何在处理跨国系统时如何发送良好的反馈，该系统为不同国家的数千名客户设计？这种情况将在计算机化世界中更常见，其中独立程序被全球通过浏览器访问的Web应用程序所取代。这代表了对PD的意图的严重威胁，并且为了生存，这种方法必须与更大的范围研究技术合并，然后通过随机抽样来合并代表不同的国际用户身体的不同的用户反馈。就像在大规模通信模型一样，当不可能倾听每个观众和“给编辑器的字母”丢失在一个大盒子中时，质量将产生对用户反馈的数量。

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