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Employee Reactions to Paper and Electronic Surveys: An Experimental Comparison

机译：员工对纸质和电子调查的反应：实验比较

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摘要

Using a within-subjects field experiment, we tested the differences between paper-based and electronic employee surveys. Employees of a large organization were invited to respond to a paper survey as well as an identical electronic survey. Results from 134 employees who completed both questionnaires indicated that electronic surveys were seen as marginally easier to use and more enjoyable than paper surveys. However, the paper-based questionnaires produced a higher response rate. The self-reported likelihood that participants would respond to similar questionnaires in the future did not differ between the two formats. After comparing the answers on survey items that measured feelings of well-being and spending patterns, data quality also appeared to be equivalent across the two formats. Conceptual issues, as well as the implications for managers who are administering employee surveys, are discussed.
机译：通过对象内部实地实验，我们测试了纸质员工调查和电子员工调查之间的差异。邀请了一个大型组织的员工对纸质问卷以及相同的电子问卷进行答复。来自134位完成两项调查问卷的员工的结果表明，电子调查被认为比纸质调查更容易使用和娱乐。但是，纸质问卷的答复率更高。两种形式之间，参与者将来会回答类似问卷的自我报告的可能性没有差异。在比较了测量幸福感和消费方式的调查项目的答案之后，两种格式的数据质量似乎也相当。讨论了概念性问题以及对管理员工调查的管理人员的影响。

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