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Mindfulness training for tourism and hospitality frontline employees

机译：谨慎培训旅游和酒店前线员工

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摘要

Purpose - The purpose of this paper is to explore mindfulness training as a viable intervention for frontline employees in tourism and hospitality as a way to aid in the regulation of emotions and reduce or prevent employee burnout while increasing levels of work engagement. Design/methodology/approach - By reviewing related literature, the authors explored the relationships between mindfulness training and emotional labor, and mindfulness, burnout and work engagement. Findings - The authors suggested the following propositions: mindfulness training can potentially help to regulate emotional labor of tourism and hospitality frontline employees, and mindfulness training can potentially reduce burnout and enhance levels of work engagement of tourism and hospitality frontline employees. Research limitations/implications - This study can guide scholars to initiate empirical research to examine the influence of mindfulness training on diverse outcomes related to tourism and hospitality employees. Practical implications - This study can help to improve the awareness of leaders and managers of mindfulness training as an intervention to alleviate emotional exhaustion of frontline employees in tourism and hospitality. Originality/value - This study provides theoretical insights and useful practical implications for ways to establish a suitable work environment that encourages frontline employees to perform genuine or deep acting while minimizing incidents of surface acting and the consequences of emotional labor.
机译：目的 - 本文的目的是探讨谨慎的培训，作为旅游和热情好客中的前线雇员的可行干预，以帮助监管情绪，减少或防止员工倦怠的同时增加工作婚姻水平。设计/方法/方法 - 通过审查相关文献，提交人探讨了思想培训和情感劳动力之间的关系，心灵，倦怠和工作参与。调查结果 - 提交人提出以下命题：谨慎培训可能有助于规范旅游和酒店前线员工的情感劳动力，致力培训可能会降低旅游和​​酒店前线员工的倦怠和加强工作培训水平。研究限制/含义 - 本研究可以指导学者启动实证研究，以研究心态培养对与旅游和酒店员工有关的多样化结果的影响。实践意义 - 本研究可以帮助提高思想培训领导人和管理者的意识，作为减轻旅游和热情好客的前线雇员的情绪耗尽。原创性/价值 - 本研究提供了理论上的见解和有用的实际意义，以便建立适当的工作环境，鼓励前线员工进行真正或深刻的行动，同时最大限度地减少表面作用的事件以及情绪劳动的后果。

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