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Best practices to ensure the maximum ROI in learning and development

机译：确保在学习和发展中获得最大投资回报的最佳做法

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Purpose - The purpose of this paper is to outline a practical approach to best practice in corporate learning and development (L&D) - within the context of measuring the return on investment (ROI) of any piece of learning. Design/methodology/approach - Report of a webinar, augmented with other research and observations. Findings - Employee development is at the top of CEO priority lists - at least in the USA. While there are a number of ways by which a learner can acquire the knowledge and skills to develop her/himself, there are four approaches to learning and development (L&D) activity particularly worth investigating from an ROI perspective. In terms of learning, sizematters. Learning stands a better chance of being assimilated and applied if it is miniaturised - and adheres to five "best practice" strategies. Practical implications - Organisations can increase the effectiveness of their L&D activities - along with their return on investment (ROI) in learning if they follow five "best practice" strategies. These should be: Aligned to organisational objectives, Self-paced and learner-focused, Designed to embed learning into workflow, granular, bite-sized, chunked learning, Delivered via a multi-media approach - using a blend of video, graphics, audio, text and which is made available to the learner via a choice of delivery media to suit the learner's learning preferences, tastes and needs as well as the available delivery technology. Originality/value - As above. The paper also outlines some of the key issues in seeking to measure the ROI of learning objectively.
机译：目的-本文的目的是概述企业学习和发展（L＆D）最佳实践的实用方法-在衡量任何学习的投资回报（ROI）的背景下。设计/方法/方法-网络研讨会的报告，并附有其他研究和观察结果。调查结果-员工发展是首席执行官优先级列表的顶部-至少在美国是这样。虽然学习者可以通过多种方式获得发展自己的知识和技能，但是有四种学习和发展（L＆D）活动的方法特别值得从ROI的角度进行研究。在学习方面，大小很重要。如果学习被小型化，则被吸收和应用的机会更大-并遵循五种“最佳实践”策略。实际意义-如果组织遵循五种“最佳实践”策略，则它们可以提高L＆D活动的效率以及学习的投资回报（ROI）。这些应该是：符合组织目标，自定进度并以学习者为中心，旨在将学习嵌入工作流中，进行细粒度，小规模，分块式学习，通过多媒体方法交付-使用视频，图形，音频的混合，文本，并且可以通过选择一种适合于学习者学习偏好，口味和需求的交付媒体以及可用的交付技术将其提供给学习者。创意/价值-如上所述。本文还概述了寻求客观衡量学习投资回报率的一些关键问题。

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