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Factors influencing e-government adoption in India: a qualitative approach

机译：影响印度电子政务采用的因素：定性方法

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摘要

Purpose - The purpose of this study is to explore the factors that enable citizens to adopt e-government services in India. Design/methodology/approach - The study uses a qualitative approach by conducting semi-structured interviews. Findings - The study reveals novel e-government adoption factors, namely, auxiliary facilities, corruption avoidance, transparency and fairness in process, customer support, connectedness and forced adoption, previously unexplored in e-government adoption literature. In addition, the results highlight 17 e-government adoption factors that strengthen the findings from previous literature. Research limitations/implications - This study was qualitative in nature, and rather than generalization, the focus was explicitly on obtaining an in-depth understanding. The sample used was sufficient for the purpose of this study and allowed reasonable conclusions to be drawn; however, it cannot be considered representative of a vast country like India. Academicians and information systems researchers can use these findings for further research. Practical implications - The findings of this study provide useful insights into the decision-making process of e-government services users in India and similar emerging economies. These findings can be important for government officials tasked with providing e-government services. Originality/value - Previous studies in the context of e-government adoption, so far, have tried to integrate adoption factors from previous technology adoption models. Hence, these studies have not been able to capture the complete essence of e-government characteristics. In addition, there are limited studies in e-government adoption in the Indian context.
机译：目的-本研究的目的是探讨使公民能够在印度采用电子政务服务的因素。设计/方法/方法-该研究通过定性方法进行半结构化访谈。调查结果-该研究揭示了电子政务采用的新颖因素，即辅助设施，避免腐败，流程的透明性和公平性，客户支持，联系和强迫采用，这在电子政务采用文献中是未曾探索过的。此外，结果突出了17种电子政务采用因素，这些因素加强了先前文献的发现。研究的局限性/含义-这项研究本质上是定性的，而不是概括性的，其重点显然在于获得深入的了解。所使用的样品足以满足本研究的目的，并可以得出合理的结论。但是，它不能被认为是印度等广阔国家的代表。院士和信息系统研究人员可以将这些发现用于进一步研究。实际意义-这项研究的结果为印度和类似新兴经济体的电子政务服务用户的决策过程提供了有用的见解。这些发现对于负责提供电子政务服务的政府官员很重要。原创性/价值-迄今为止，在电子政务采用背景下进行的先前研究已尝试整合先前技术采用模型中的采用因素。因此，这些研究无法捕捉到电子政务特征的完整本质。此外，在印度背景下，有关电子政务采用的研究很少。

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  • 来源
    《Info》 |2018年第5期|413-433|共21页
  • 作者

    Rajiv Kumar; Amit Sachan; Arindam Mukherjee; Ritu Kumar;

  • 作者单位

    Indian Institute of Management Ranchi, Ranchi, Jharkhand, India;

    the Indian Institute of Management Ranchi, Ranchi, Jharkhand, India;

    the Indian Institute of Management Ranchi, Ranchi, Jharkhand, India;

    Mukhyamantri Laghu Evam Kutir Udyam Vikas Board, Government of Jharkhand and a Post Graduate student at Indian Institute of Management Ranchi, Ranchi, Jharkhand, India;

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  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

    India; E-government; Adoption; Grounded theory; Qualitative study; Influencing factors;

    机译：印度;电子政务;采用;扎根的理论;定性研究;影响因素;

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