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Technology-push and communication-pull forces driving message-based coordination performance

机译:技术推动和通信推动推动基于消息的协调性能

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摘要

This study adopts 'push-pull' concepts to address the effects of technology, communication and tasks on e-mail coordination, and to explore appropriate e-mail contexts in cooperative work. The perceived benefits of communication technology form a 'push' force. Two 'pull' forces include the desire to solve a cognitive gap caused by the communication context, and the desire to bridge the performance gap in allocating resources to tasks. The empirical findings confirm that 'technology-push' and 'communication-pull' forces are positively associated with e-mail coordination performance, showing the coexistence of rational and social influences, while the association between task and communication contexts indicates that the development of perceived information-sharing norms is context-dependent. Accordingly, this study concludes that appropriate information-sharing norms enable actors to create an active communication context for using e-mail in cooperative work.
机译:本研究采用“推拉式”概念来解决技术,通信和任务对电子邮件协调的影响,并探索合作工作中适当的电子邮件环境。通信技术的明显好处形成了一种“推动”力量。两种“拉”力包括解决由沟通环境造成的认知鸿沟的愿望,以及弥合分配资源给任务的性能鸿沟的愿望。实证研究结果证实,“技术推动”和“通信拉动”力与电子邮件协调性能呈正相关,表明理性和社会影响并存,而任务和通信环境之间的关联则表明感知力的发展。信息共享规范取决于上下文。因此,这项研究得出的结论是,适当的信息共享规范使参与者能够创建积极的交​​流环境,以便在合作工作中使用电子邮件。

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