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Knowledge management technology as a stage for strategic self-presentation: Implications for knowledge sharing in organizations

机译：知识管理技术作为战略自我展示的舞台：对组织中知识共享的启示

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摘要

This article explores why it is often difficult for organizations to capture, store, and share employees' individually held expertise. Drawing on studies of the social construction of expertise and theories of transactive memory systems and self-presentation in computer-mediated environments, we argue that knowledge management technologies are not simple containers for the storage of expertise, but that they are stages upon which individuals enact performances of expertise. Through a longitudinal study of the work of IT technicians we show that users of a knowledge management technology strategically craft their own information entries to position themselves as experts vis-a-vis their co-workers. The data suggest that proactive self-presentations enacted by a few actors early on may spur reactive behaviors of strategic self-presentation across the organization. We explore implications of these findings for theories of transactive memory systems and technology use in organizations.
机译：本文探讨了为什么组织通常很难捕获，存储和共享员工个人拥有的专业知识。基于对专业知识的社会建构和交互式存储系统的理论以及计算机介导环境中的自我表示的研究，我们认为知识管理技术不是用于存储专业知识的简单容器，而是它们是个人制定知识的阶段专业技能的表现。通过对IT技术人员的工作进行的纵向研究，我们表明，知识管理技术的用户可以策略性地制作自己的信息条目，以将自己定位为相对于其同事的专家。数据表明，一些参与者早日制定的主动式自我陈述可能会刺激整个组织中战略性自我陈述的反应性行为。我们探索这些发现对于组织中的事务存储系统和技术使用的理论的意义。

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  • 来源
    《Information and organization》 |2012年第1期|p.37-59|共23页
  • 作者

    Paul M. Leonardi; Jeffrey W. Treem;

  • 作者单位

    Department of Communication Studies, Northwestern University, 2240 Campus Drive, Evanston, IL 60208, United States,Department of Industrial Engineering and Management Sciences, Northwestern University, 2240 Campus Drive, Evanston, IL 60208, United States;

    Department of Communication Studies, Northwestern University, 2240 Campus Drive, Evanston, IL 60208, United States;

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