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首页> 外文期刊>Information Resources Management Journal >Examining the Merits of Usefulness Versus Use in an Information Service Quality and Information System Success Web-Based Model
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Examining the Merits of Usefulness Versus Use in an Information Service Quality and Information System Success Web-Based Model

机译：在基于Web的信息服务质量和信息系统成功模型中检验有用性与使用价值的优缺点

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摘要

Managers are increasingly facing the question of how to convey electronic information to e-commerce users in a manner that enables those individuals to resolve information search related problems more easily. Information service quality and the associated performance is challenging to manage in Web-based interactions because such settings involve several features (i.e., less tangible contact, more uncertainty, differing feedback loops between business and consumer) not found in more traditional exchanges. In an attempt to capture a broader view of the quality of information service offerings in ecommerce settings, the model compares the DeLone and McLean's framework (2003) that includes use as an outcome measure with a model suggested by Landrum and Prybutok (2004) that features usefulness as its outcome measure. A random survey of Army Corps of Engineers library customers was performed at two library sites within the Corps.
机译：管理者正日益面临如何以使这些人更容易解决与信息搜索有关的问题的方式向电子商务用户传达电子信息的问题。在基于Web的交互中，信息服务质量和相关性能的管理面临挑战，因为这种设置涉及许多功能（例如，较少的有形联系，更多的不确定性，企业与消费者之间的不同反馈回路），而这在传统交易所中是找不到的。为了更广泛地了解电子商务环境中信息服务产品的质量，该模型将DeLone和McLean的框架（2003年）（包括用作结果度量）与Landrum和Prybutok（2004年）建议的模型进行了比较。有用性作为结果指标。在陆军工程兵团内的两个图书馆站点对陆军工程兵图书馆的客户进行了随机调查。

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