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首页> 外文期刊>International journal of knowledge management studies >Examining the relationship between system quality, knowledge quality and user satisfaction in the success of knowledge management system: an empirical study
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Examining the relationship between system quality, knowledge quality and user satisfaction in the success of knowledge management system: an empirical study

机译：在知识管理系统成功中检验系统质量，知识质量和用户满意度之间的关系：一项实证研究

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摘要

Measuring and understanding the success of knowledge management system within an organisation has been identified as one of the key challenges for information system managers. The success, typically, is measured at user-level in terms of user satisfaction that mainly depends on system quality and knowledge quality. The objective is to examine the strength and significance of relationship between system quality, knowledge quality and user satisfaction. Halawi et al. (2007) scale was used to operationalise system quality, knowledge quality and user satisfaction. A self-administered questionnaire survey was conducted in a selected knowledge-based organisation's employees who were working in the domain of banking and financial services. Factor analysis, correlation analysis and regression analysis were used to examine the underlying study model. The findings, interestingly, had provided positive but moderate relationship between system quality, knowledge quality and user satisfaction. Managerial implications, limitations and scope for further research are also discussed.
机译：衡量和理解组织内知识管理系统的成功是信息系统管理人员面临的主要挑战之一。通常，成功是根据用户满意度（主要取决于系统质量和知识质量）在用户级别衡量的。目的是检查系统质量，知识质量和用户满意度之间关系的强度和重要性。 Halawi等。 （2007年）规模用于系统质量，知识质量和用户满意度的操作。对在银行和金融服务领域工作的选定的基于知识的组织的员工进行了自我管理的问卷调查。因子分析，相关分析和回归分析被用来检验基础研究模型。有趣的是，这些发现提供了系统质量，知识质量和用户满意度之间的积极但适度的关系。还讨论了管理意义，局限性和进一步研究的范围。

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