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An empirical study of knowledge management in the government and nonprofit sectors: Organizational culture composition and its relationship with knowledge management success and the approach for knowledge flow.

机译：政府和非营利部门知识管理的实证研究：组织文化构成及其与知识管理成功和知识流向的关系。

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摘要

Knowledge Management (KM) provides the capability to engineer the enterprise structure (formal and informal), its functions, and processes to leverage its intellectual assets in order for the enterprise to survive and prosper in the current dynamic environment. There is a critical need in the government sector to effectively integrate KM systems with the aim of transcending boundaries for the purpose of disseminating essential knowledge throughout many departments, agencies, state and local governments, including nonprofit institutions. However, for KM to truly be successful requires more than just implementing a new technology that can be acquired in a box; it requires understanding and integrating the human aspect of it, as well as the culture in which they operate.; This research focuses on the government and nonprofit sectors. It characterizes and evaluates the enterprise culture composition using four culture types, the success of KM systems, and the strategic approach for knowledge flow at different hierarchical levels of the enterprise. A total of 341 responses from employees occupying different functional roles and supporting different U.S. government and nonprofit enterprises were collected using a carefully crafted research questionnaire that was distributed through multiple channels nationwide.; We found statistical evidence indicating that organizations that implemented KMS in a Hierarchy culture have the lowest success factor scores compared to all other culture types. Additionally, results at the organization and work unit levels supported a positive correlation between the enterprise cultural strength and successful KMS efforts. Findings also confirmed a positive and stronger relationship between a Personalization approach for knowledge flow in organizations that have Clan or Adhocracy cultures and a Codification approach in organizations that have Hierarchy or Market cultures. Also, results indicate that successful KM efforts in the government and nonprofit sectors use a hybrid approach for their knowledge flow, focusing strongly towards one approach (Codification) and using the other strategy (Personalization) as complementary instead of implementing a balanced approach. The understanding these factors and the relationships among them has been demonstrated to be essential in order to increase the likelihood of success when implementing a KMS effort or a KM solution.
机译：知识管理（KM）提供了对企业结构（正式和非正式），其功能和过程进行工程设计以利用其智力资产的能力，以使企业能够在当前动态环境中生存和繁荣。政府部门迫切需要有效整合知识管理系统，以超越界限，以在许多部门，机构，州和地方政府（包括非营利机构）中传播基本知识。然而，要使KM真正成功，不仅需要实施可以在盒子中获得的新技术，还需要更多。它需要理解和整合它的人文方面以及他们所处的文化。这项研究集中于政府和非营利部门。它使用四种文化类型，知识管理系统的成功以及企业不同层次上知识流的战略方法来表征和评估企业文化组成。使用精心设计的调查问卷收集了来自不同职能部门，支持不同美国政府和非营利企业的员工的341份答复，这些调查问卷通过全国多个渠道分发。我们发现统计证据表明，与所有其他文化类型相比，在层次结构文化中实施KMS的组织具有最低的成功因子得分。此外，组织和工作单位级别的结果支持了企业文化实力与成功的KMS工作之间的正相关关系。研究结果还证实，在具有部族或专制文化的组织中，知识流的个性化方法与在具有层次结构或市场文化的组织中的编纂方法之间存在着积极而牢固的关系。此外，结果表明，政府和非营利部门在成功的知识管理工作中采用了一种混合方法来进行知识流动，强烈地将重点放在一种方法（编纂）上，而将另一种策略（个性化）用作补充，而不是采用一种平衡的方法。事实证明，对这些因素及其之间的关系的理解对于提高实施KMS努力或KM解决方案的成功可能性至关重要。

著录项

  • 作者

    Roman-Velazquez, Juan A.;

  • 作者单位

    The George Washington University.;

  • 授予单位 The George Washington University.;
  • 学科 Engineering Industrial.; Business Administration Management.; Operations Research.
  • 学位 D.Sc.
  • 年度 2004
  • 页码 204 p.
  • 总页数 204
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 一般工业技术;贸易经济;运筹学;
  • 关键词

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