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An Empirical Investigation of Stress Factors in Information Technology Professionals

机译：信息技术专业人员压力因素的实证研究

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摘要

This study explores whether organizations can employ job design strategies to relieve organizational stress for information technology (IT) professionals. The effect of flexible work schedule, employee support and training, and telecommuting as potential coping resources to relieve stress were studied. Perceived workload, role ambiguity, work facilitation, and decision latitude were drawn from previous studies as potential stressors of IT professionals. Perceived stress was measured by two commonly used measures: workexhaus-tion and depressed mood. The results suggest that removing role ambiguity and improving work-facilitation ease work-related stress. Allowing employees to have flexible work schedules was also found to ease their perceptions ofworkload. Employee support and training strategies were found to influence decision latitude and role ambiguity. Telecommuting did not have any effect on the stressors. Results also indicate that the association between work exhaustion and depressed mood was stronger for males than females.
机译：这项研究探讨了组织是否可以采用工作设计策略来减轻信息技术（IT）专业人员的组织压力。研究了灵活的工作时间表，员工支持和培训以及远程办公作为缓解压力的潜在应对资源的效果。从以前的研究中得出的可感知的工作量，角色歧义，工作便利性和决策自由度是IT专业人员的潜在压力。感知的压力通过两种常用的量度：工作疲惫和情绪低落。结果表明，消除角色歧义感和改善工作便利性可以减轻与工作相关的压力。还发现允许员工制定灵活的工作时间表可以减轻他们对工作量的看法。发现员工的支持和培训策略会影响决策的自由度和角色模糊性。远程办公对压力源没​​有任何影响。结果还表明，男性的工作倦怠与情绪低落之间的关联性强于女性。

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