The concept of process management is not new. However existing theories and systems have not been able to cope with the reality of business processes. Using appropriate business processes, corporations can extend their capabilities and add more value to meet customer needs. In this book, the authors indicate the importance of using process thinking to reduce the gap between reality and theories. They use a theoretical and a practical approach to process management that takes what was good about reengineering, i.e., creativity, and insight-but eradicate the pain of discontinuity and new process introduction. If companies want change built in, they must act now to build in an agent of change. They recommend that we animate our business processes so our customers will pay to see them again and again. Although the book is primarily targeted for business readers, the authors realize that the management of a company's business process is inseparably about both business and technology, and thus offer a fast track for the technology reader and the business reader.
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