Extending IM beyond the Reference Desk: A Case Study on the Integration of Chat Reference and Library-Wide Instant Messaging Network

Ian Chan Pearl Ly and Yvonne Meulemans

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Extending IM beyond the Reference Desk: A Case Study on the Integration of Chat Reference and Library-Wide Instant Messaging Network

机译：将IM扩展到咨询台之外：以聊天参考和图书馆范围的即时消息网络集成为例

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Openfire is an open-source instant messaging (IM) network and a single unified application that meets the needs of chat reference and internal communication. In Fall 2009, the California State University San Marcos (CSUSM) Library began using Openfire and other Jive software IM technologies to simultaneously improve our existing IM-integrated chat reference software and implement an internal IM network. This case study describes the chat reference and internal communications environment at the CSUSM Library and the selection, implementation, and evaluation of Openfire. In addition, the authors discuss the benefits of deploying an integrated IM and chat reference network.

机译：Openfire是一个开源即时消息（IM）网络，是一个满足聊天参考和内部通信需求的统一应用程序。在2009年秋季，加利福尼亚州立大学圣马科斯分校（CSUSM）库开始使用Openfire和其他Jive软件IM技术来同时改进我们现有的与IM集成的聊天参考软件并实现内部IM网络。此案例研究描述了CSUSM库中的聊天参考和内部通信环境，以及Openfire的选择，实现和评估。此外，作者讨论了部署集成的IM和聊天参考网络的好处。

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《Information technology and libraries》 |2012年第3期|p.4-23|共20页
作者
Ian Chan Pearl Ly and Yvonne Meulemans;
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Ian Chan (ichan@csusm.edu) is Web Development Librarian, California State University San Marcos, Pearl Ly (pmly@pasadena.edu) is Access Services & Emerging Technologies Librarian, Pasadena Community College, Pasadena, and Yvonne Meulemans (ymeulema@csusm.edu) is Information Literacy Program Coordinator, California State University San Marcos, California;

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1. IM a Librarian: Extending Virtual Reference Services through Instant Messaging and Chat Widgets [J] . Linda Bedwell Denyse Rodrigues Lawrence J. Duggan Stanislav Orlov Partnership: the Canadian Journal of Library and Information Practice and Research . 2008,第2期

机译：IM图书馆员：通过即时消息和聊天小部件扩展虚拟参考服务
2. IM a Librarian: Extending Virtual Reference Services through Instant Messaging and Chat Widgets [J] . Denyse Rodrigues, Lawrence J. Duggan, Linda Bedwell, Partnership: the Canadian Journal of Library and Information Practice and Research . 2008,第2期

机译：IM图书馆员：通过即时消息和聊天小部件扩展虚拟参考服务
3. Text messaging the reference desk: Using upside wireless' SMS-to-email to extend reference service [J] . Weimer K. The Reference Librarian . 2010,第2期

机译：发短信给咨询台：使用上行无线的SMS到电子邮件扩展咨询服务
4. SmartEye: Assisting Instant Photo Taking via Integrating User Preference with Deep View Proposal Network [C] . Shuai Ma, Zijun Wei, Feng Tian, ACM Conference on Human Factors in Computing Systems . 2019

机译：Smarteye：通过将用户偏好与Deep View提案网络集成，协助即时照片
5. Virtual reference in a community college library: Patron use of instant messaging and log-in chat services. [D] . Gurganus, Alison Steinberg. 2015

机译：社区大学图书馆中的虚拟参考资料：赞助人使用即时消息传递和登录聊天服务。
6. Correction: Design and rationale of the Cardiovascular Health and Text Messaging (CHAT) Study and the CHAT-Diabetes Mellitus (CHAT-DM) Study: two randomised controlled trials of text messaging to improve secondary prevention for coronary heart disease and diabetes [O] . 2018

机译：更正：心血管健康和短信（CHAT）研究和CHAT-糖尿病（CHAT-DM）研究的设计和原理：两项短信以改善冠心病和糖尿病的二级预防的随机对照试验
7. Extending IM beyond the Reference Desk: A Case Study on the Integration of Chat Reference and Library-Wide Instant Messaging Network [O] . Ian Chan, Pearl Ly, Yvonne Nalani Meulemans 2012

机译：将Im扩展到参考咨询台之外：聊天参考和图书馆即时消息网络集成的案例研究
8. Integrating Demand Management into the Transportation Planning Process: A Desk Reference. [R] . Gopalakrishna, D., Schreffler, E., Vary, D., 2012

机译：将需求管理整合到运输规划流程中：桌面参考。

Extending IM beyond the Reference Desk: A Case Study on the Integration of Chat Reference and Library-Wide Instant Messaging Network

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