• 主题
高级搜索  >
历史搜索 清空历史
首页> 外文期刊>Partnership: the Canadian Journal of Library and Information Practice and Research >IM a Librarian: Extending Virtual Reference Services through Instant Messaging and Chat Widgets
【24h】

IM a Librarian: Extending Virtual Reference Services through Instant Messaging and Chat Widgets

机译：IM图书馆员：通过即时消息和聊天小部件扩展虚拟参考服务

获取原文
           
页面导航
  • 摘要
  • 著录项
  • 相似文献
  • 相关主题

摘要

This paper reports the findings of a study developed to evaluate the suitability and potential of Instant Messaging (IM) for the Novanet Live Help service. Both IM and the existing commercial Virtual Reference (VR) software were offered in tandem for one semester. The services were evaluated through a combination of statistical reports and survey data gathered from both the users and service providers. Comparison of statistics revealed a 44% increase in online sessions, with 22% more sessions received by the IM service. Although users displayed satisfaction with both of the online services, they preferred IM over the VR software. The IM chat widget was reported as the most preferred method for receiving library reference services overall, including face-to-face, telephone and email. Both undergraduate and graduate students preferred the IM service, while faculty and other patron groups did not have a significant enough response rate to assure an accurate measure. After the initial learning curve, service providers preferred delivering online reference by IM over the commercial VR platform. Based on these results, Novanet’s Live Help service will switch to a multi-protocol IM-based service with a chat widget in the fall of 2008.
机译：本文报告了一项研究结果，该研究旨在评估Novanet Live Help服务的即时消息（IM）的适用性和潜力。一学期同时提供IM和现有的商业虚拟参考（VR）软件。通过从用户和服务提供商那里收集的统计报告和调查数据的组合来评估服务。统计数据比较显示，在线会话增加了44％，IM服务收到的会话增加了22％。尽管用户对这两种在线服务都表示满意，但他们更喜欢IM，而不是VR软件。据报告，IM聊天小部件是接收图书馆参考服务（包括面对面，电话和电子邮件）的最优选方法。本科生和研究生都喜欢IM服务，而教职员工和其他顾客群体的响应率不足以确保准确的测量。经过最初的学习后，服务提供商倾向于通过IM而不是商业VR平台提供在线参考。根据这些结果，Novanet的实时帮助服务将在2008年秋季切换为带有聊天小部件的基于多协议IM的服务。

著录项

相似文献

  • 外文文献
  • 中文文献
  • 专利
获取原文

客服邮箱：kefu@zhangqiaokeyan.com

京公网安备：11010802029741号 ICP备案号：京ICP备15016152号-6 六维联合信息科技 (北京) 有限公司©版权所有

  • 客服微信

  • 服务号