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Using performance ethnography to explore the human aspects of software quality

机译：使用性能人种志来探索软件质量的人为方面

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Purpose - This paper draws on a recent approach to ethnography in order to explore some cultural issues in the development of software quality procedures within software development. Methodologically, the purpose is to show how performance autoethnography can be effective in highlighting cultural issues. In terms of software quality, the paper intends to contribute towards establishing the importance, even primacy, of human issues in software quality management. Design/methodology/approach - The approach used, performance ethnography, involves finding different ways of presenting ethnographies, including dramatic readings of interviews, in order to challenge the audience. In this case a poetic approach is used to engage the audience in understanding cultural and contextual issues around software quality. The paper applies performance ethnography to autoethnographic output in which the researcher reflects on his own experience. The paper presents four pieces describing human issues in software quality. A "Sense of excitement" compares and contrasts writing programs and writing newspaper articles. The "Visit" is presented in the style of a self-interview, a stream-of-consciousness recall of events around the launch and implementation of a hospital information system. IBM Hursley looks analytically at multiple events in the development of diagnostic programs for a distributed system. Finally, Separation focuses on the effect of severed communication between analyst and programmer on the quality of some commercial software. Each piece is subjected to critical discussion which reviews its effectiveness as performance ethnography. Findings - The paper demonstrates the effectiveness of performance autoethnography in highlighting the cultural and political dimensions of software quality management. The pieces in this paper suggest that human issues are important in software quality management. Software quality is a product of relationships. It depends on the quality of the relationships between supplier and customer. Originality/value - This paper offers the first example of performance ethnography applied in information systems research. There is a lack of personalised approaches to presenting management concepts in software development. This paper provides an example of a different approach of value to both researchers and teachers.
机译：目的-本文借鉴了民族志方法的最新方法，以探索软件开发中软件质量程序开发中的一些文化问题。从方法上讲，目的是展示表演民族志学如何有效地突出文化问题。在软件质量方面，本文旨在为确立人为问题在软件质量管理中的重要性甚至首要性做出贡献。设计/方法学/方法-表演民族志的使用方法包括寻找展示民族志的不同方法，包括采访的戏剧性阅读，以挑战观众。在这种情况下，采用诗意的方法来吸引听众理解有关软件质量的文化和上下文问题。本文将绩效民族志应用于自传民族志的输出，研究人员在其中反思自己的经验。本文介绍了四篇描述软件质量中的人为问题的文章。 “兴奋感”比较和对比编写程序和撰写报纸文章。 “访问”以自我访谈的方式呈现，即在医院信息系统启动和实施过程中对事件的意识流回想。 IBM Hursley分析性地研究了分布式系统诊断程序开发中的多个事件。最后，分离关注于分析师与程序员之间严格的交流对某些商业软件质量的影响。每件作品都要经过严格的讨论，以评议其作为绩效民族志的有效性。调查结果-本文演示了绩效民族志在强调软件质量管理的文化和政治方面的有效性。本文的各个部分表明，人为问题对于软件质量管理非常重要。软件质量是关系的产物。这取决于供应商和客户之间关系的质量。原创性/价值-本文提供了绩效民族志学在信息系统研究中应用的第一个示例。缺乏个性化的方法来呈现软件开发中的管理概念。本文为研究人员和教师提供了一种不同的价值方法的例子。

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