In some organizations, selecting and buying technology is a case of the least-qualified people leading the way. It is not uncommon for a staff member in charge of the decision to have no prior experience with conducting technology selections. Lessons learned, which are documented by predecessors, are often past their expiry date. Organizations looking to achieve competitive advantage as part of their technology investment must engage external consultants and industry analysts in order to acquire the most reliable, up-to-date knowledge of the marketplace. If the relationship between external consultants and internal staff is managed well, the combined effort will ensure that the technology investment meets the needs of the organization and delivers a lasting success.
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