Matthew Hawkins was recently named CEO of SirsiDynix, succeeding Gary Rautenstrauch, who held the post since 2007. Hawkins had been the company's COO since 2007, during which time he concentrated his efforts on enhancing customer support. He expanded SirsiDynix's Library Relations Manager team, providing an expert contact in the company for each customer, culminating in a 7 percentage point improvement in customer satisfaction scores.
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